Can I change my pledge level in the Pledge manager?
No, we do not allow changes in pledge levels in the Pledge Manager to encourage maximum funding within the Kickstarter. You will be able to get individual items at the Kickstarter prices in the Pledge manager no matter how much you pledge. However, you won’t be eligible for stretch goals unless you pledge at a stretch goal level within the Kickstarter..
Last updated: January 21, 2020 12:14
Can I get a double deck and have it count as 2 of my expansions?
If you choose a Double Deck Expansion, you may either be charged an extra $12 in the Backerkit for your pledge, or you can use 2 of your pledge’s expansion slots for one double deck (You will choose in Backerkit when you select your expansions).
Last updated: January 21, 2020 12:43
Can I choose any Expansion for my pledge?
No, you can only choose expansions that are new in this Kickstarter for your pledge. Kickstarter has a policy that pledge rewards must be the new product that is being created, and can’t be used for selling already existing products.
Last updated: January 22, 2020 12:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.